Terms of Service
1. Agreement
These Terms govern your use of Booki7. By creating an account you agree to them. If you don't, don't use the service.
You also agree to our Data Processing Agreement, which is incorporated by reference and forms a binding part of this contract.
2. The service
Booki7 provides an AI receptionist that can answer messages, capture bookings, and notify business owners across web chat, Facebook Messenger and WhatsApp.
3. Account and access
You must keep your admin token confidential. You are responsible for all activity under your account. Notify us immediately at admin@booki7.com if you suspect compromise.
4. Acceptable use
You may not:
- use the service to send spam, harass, or send unsolicited marketing in violation of GDPR/PECR/ePrivacy
- process special-category data (Art. 9 GDPR — health, biometrics, sexual orientation, etc.) unless you have the appropriate legal basis and have notified us in writing
- process children's data (under 16) without verifiable parental consent
- upload malware, attempt to break or probe the platform's security, or scrape competitors' data
- resell or sublicense Booki7
5. Your responsibilities for client data and consent
You are the data controller for the information you record about your clients; Booki7 acts as your processor. You are responsible for having a valid legal basis under the GDPR for every piece of client information you enter into Booki7 — including names, contact details, appointment history, free-text notes, tags, and any voice notes you dictate.
Where that information includes special-category data (Art. 9 GDPR — for example health, conditions, medication, pregnancy, or allergies), you warrant that you have obtained the client's explicit consent — specific, informed, freely given, and recorded — before entering it, and that you will stop processing and delete it if the client withdraws that consent. Such consent is withdrawable; it cannot be “waived”.
You acknowledge that voice notes are converted to text by speech-to-text software running on Booki7's own server within the EU — the audio is not sent to any third-party sub-processor (see the Sub-processors clause and /legal/sub-processors) — and that you must not dictate special-category data about a client unless the consent above is in place.
Indemnity. You will indemnify Booki7 against any claim, regulatory fine, or loss arising from your processing of client data without a valid legal basis or the required consent — including special-category data entered without explicit consent. This does not reduce Booki7's own obligations as a processor under the Liability and Sub-processors clauses or under applicable data-protection law.
6. Pricing and billing
Booki7 is a single plan at €25/mo. Billing is monthly via Stripe. The 10-day free trial does not require a card. After the trial, the plan takes effect at first payment.
Prices may change with 30 days' notice. Existing subscriptions are honoured at their current price for the remainder of the billing period.
7. Cancellation
You can cancel any time from Settings → Billing. The service continues until the end of the paid period. We do not pro-rate refunds for partial months.
8. Termination by us
We may suspend or terminate accounts that violate these Terms, fail to pay, or pose a security risk. We will give notice and a chance to cure where reasonable.
9. Data ownership and export
You own your data. You can export everything from Settings → My Data. After account closure we retain data for 90 days for billing/dispute resolution, then delete.
10. Service availability
We aim for high availability but do not guarantee it. Planned maintenance is announced in advance where possible. We are not liable for losses caused by unavailability beyond crediting you for the downtime period.
11. Liability
Our total liability for any matter arising under these Terms is limited to the fees you paid us in the 12 months preceding the event. We are not liable for indirect or consequential losses (lost profit, lost data beyond what we control, etc.).
Nothing in this clause limits liability that cannot be limited by Irish law (e.g. fraud, gross negligence, statutory rights).
12. AI output
The AI may produce mistakes. You are responsible for reviewing booking confirmations and the conversation rules you configure. We provide tools (e.g. owner-approval for out-of-hours requests, message limits, manual takeover) to help mitigate this.
13. Sub-processors
We use the sub-processors listed at /legal/sub-processors. We will give 30 days' notice before adding a new sub-processor; you may object and terminate without penalty if you cannot accept the change.
14. Changes
We may amend these Terms with 30 days' email notice. Continued use after the effective date constitutes acceptance.
15. Governing law
Irish law. Exclusive jurisdiction of the Irish courts. This does not affect statutory consumer rights you have where you live.