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Recent conversations
| Source | Visitor | Last message | Tags | Last activity |
|---|
Clients
Everyone who books with you — and who's worth checking in on.
Clients
Everyone who books with you — and who's worth checking in on.
Voice calls
Business
Your public page
Booki7 hosts a free one-page site for you — your story, your services, and a "start a chat" button. Share it on your Instagram bio, Facebook page, business cards, or as a QR code. Everything on this panel is what visitors see there. View your page ↗
Your digital card
A branded card with a QR code to your booking page. Download it and send it by email or WhatsApp, post it on social, or print it for the counter — better than a plain link. People scan the code or tap the link to reach your page.
Photos
Show your space and your work — these appear as a gallery on your public page. Up to 12 photos. They save the moment you add them.
What clients say
A few words from happy clients, shown on your public page. Keep them real and short — one or two sentences each.
Social links
Shown as small icons in your public page footer. Leave any blank to hide it.
Client care & follow-up
This is the part most booking tools don't do: your front desk quietly remembers each client and, when the time's right, reaches out in your voice — so people feel looked after and come back, without you lifting a finger.
Fill last-minute gaps
When a client cancels at short notice, that slot would normally just sit empty. Booki7 can quietly offer it to the few clients most likely to want it — due for that service, books that day, a loyal regular — in your voice, with a one-tap link to grab it. First to claim gets it: revenue back in the chair, and a client who feels thought of.
Monthly recap
On the 1st of each month, a short warm email of how the month went — visits, new vs returning clients, your busiest day, top service — plus a couple of pointers drawn only from your own numbers. No spreadsheets, no jargon. It only uses what your calendar already knows, so a forgotten tick never throws the figures.
Weekly insight
Every Monday, a short note with a glance at the week ahead and the two or three things worth doing — who's drifting and ready for a hello, near-misses to chase, last week's no-shows. Just the actions, drawn only from your own data. (When this is on it replaces the plain reach-out digest, so you won't get two Monday emails.)
Services
What clients can book, and how long each takes. Your assistant mentions the length when confirming, and uses it to avoid double-booking.
When you take bookings
Changes for specific dates holidays, a one-off late night
Public holidays
Public holidays are closed automatically, so you never have to add them. Switch any one to Open if you're taking bookings that day — it'll use your normal hours (set special hours for it under "Changes for specific dates" above).
Booking rules
Deposits
A fairer way to protect your time: instead of charging everyone, Booki7 can ask a small deposit only of the clients whose history warrants it — and let your reliable regulars book with no friction at all. When a deposit is asked, the booking shows the client how to pay it — your own link (Revolut, SumUp, a payment page) or simple instructions — and you tick it once it's in.
AI assistant
When a visitor asks something your FAQ list can't answer, the assistant reads your knowledge base and replies naturally in your business's voice. It's already switched on for your account — nothing to set up. If it's ever unavailable, the chat falls back to a polite "I didn't catch that" message so visitors are never left hanging.
FAQs & quick answers
Advanced limits — the defaults are right for almost everyone
Quick replies
Messages you find yourself typing again and again — a greeting, your booking link, directions. Save them once and drop them into any live chat with one tap.
Decide where bookings, enquiries and messages flow. You can change any of these later — nothing here is permanent.
Owner alerts
Not set upGet notified the moment someone books, enquires, cancels, or asks for a person. Email, phone alerts, and Telegram are all free — set up at least one. WhatsApp is supported too.
Facebook Messenger
Optional Not connectedConnect your Facebook Page so the front desk answers Messenger DMs too — only needed if your enquiries come through Facebook.
business.facebook.com → Settings → Accounts → Pages, and select the Page you want the front desk to answer for. If it isn't listed, ask the Page owner to add you as an admin.EAA) and paste it into the Page access token field below.messages and messaging_postbacks. When Facebook asks for a Callback URL and Verify token, copy them from the boxes below — we generated them for you.Saved when you click Save settings at the bottom of the page.
Answer WhatsApp messages with the same front desk. Inbound chats are free on WhatsApp's official Cloud API — only needed if your enquiries come through WhatsApp.
messages.Saved when you click Save settings at the bottom of the page.
Answer Instagram DMs with the front desk too. Instagram uses your connected Facebook Page, so set up Messenger above first — then just add your Instagram account ID here.
messages.Sending uses your Messenger Page connection above. Saved when you click Save settings.
Webhook / CRM
Optional Not connectedSend each new booking or enquiry as JSON to another tool — Zapier, Make, Google Sheets, your CRM. Only needed if you want bookings to flow somewhere else.
Booki7 only stores credentials we need to send messages on your behalf. See our privacy notice for details.
Your team
Give each person their own sign-in token for this dashboard. They see only your business, and their name appears beside their replies in chat — so clients know who they're talking to.
| Name | Token | Status | |
|---|---|---|---|
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Subscription
Your data
Everything here is yours — your clients, your conversations, your bookings. Booki7 just minds it for you. On this page you can download a full copy, choose how long chats are kept, or delete the lot. (The legal version: we process this data on your behalf under our Data Processing Agreement, and these buttons exercise your GDPR rights.)
Export everything
Downloads a JSON file containing all data Booki7 holds for your account: tenant settings, sessions, messages, bookings, and the audit log of platform-admin access.
⚠️ This file holds your clients' personal data. Save it somewhere private. When you tap it, your phone may offer to open it in apps like ChatGPT or other AI/cloud apps — don't, as that would upload your clients' data to them. Open it only in a file or text viewer.
Chat retention
Chat transcripts auto-delete after this many days — GDPR-friendly by default. Bookings and client records are kept as business records; only the chat messages themselves are purged.
Sub-processors
See the current list of sub-processors — including the country, transfer mechanism, and how to object — at /legal/sub-processors.
Delete my account
Permanently erases your account and ALL related data: sessions, bookings, messages, contacts, agents, push subscriptions, AI usage, pending approvals. Cannot be undone. If you only want to pause, use Settings → Billing → Cancel subscription instead.
Type your business name to confirm:
Visitor-side requests (a customer asking you to delete or export their data) are your responsibility as the data controller. You can fulfil these in the History tab — open the conversation and use the delete button. Bookings can be deleted from the Bookings tab. If you need our help, email admin@booki7.com.